Refund & Returns Policy

At Lush™, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged after delivery
• Items returned more than 30 days after delivery
• Items without original packaging

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Damaged or Faulty Items

If you received a damaged or faulty item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.

How to Start a Return

To initiate a return, please contact us at Lushsupportteam@gmail.com with your order number and reason for return. We will provide you with return instructions.

Please do not send items back without contacting us first.

Contact Us

If you have any questions about our returns policy, please get in touch at Lushsupportteam@gmail.com