Privacy Policy

Last updated: August 2026

At Lush™ (“we”, “us”, “our”), we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

When you visit our store or make a purchase, we may collect the following information:

• Personal details — name, email address, phone number, billing and shipping address
• Payment information — processed securely via our payment provider (we do not store card details)
• Order information — products purchased, order history
• Device & browsing data — IP address, browser type, pages visited (via cookies)

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Improve our website and product offerings
• Send marketing emails (only if you have opted in)

3. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only where necessary, such as:

• Shipping and fulfilment partners to deliver your order
• Payment processors to handle transactions securely
• Analytics providers to help us improve our store

4. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at Lushsupportteam@gmail.com.